Bachelor Arts (English & Comparative Literature)

2002
Murdoch University, Perth WA

  • English & Comparative Literature
  • Professional Writing
  • Information Technology

26 Years Web Design Experience

1999 – Present
Leading Edge Computers Grafton + Freelance

  • Macromedia Dreamweaver, MS Frontpage
  • WordPress (self-hosted + WP hosted)
  • BigCommerce, Ecwid, Shopify, Wix, Weebly & Squarespace

17 Years Freelancing Experience

2008 – Present
Clare Vanessa, Freelancer / Baliena Flower Therapies

  • Web Design, Small Business Marketing Strategies, Search Engine Optimisation (SEO)
  • Copywriting / Copyediting, Content Creation, Social Media Management (incl. scheduling and engagement tracking)
  • Virtual Assistant (VA), including:
    • Administrative Support (email management, calendar scheduling, appointment booking, travel planning and expense report processing).
    • Digital and Marketing Tasks (email marketing campaigns and blog post publishing).
    • Research and Data Management (conducting market research, competitor analysis, data entry, CRM updates and compiling reports).
    • Customer and Client Support (responding to enquiries, managing customer service tickets, handling follow-ups and maintaining client communication.
    • Specialised Services (bookkeeping, lead generation, recruitment support, website maintainence, graphic design (vector artwork), managing confidential client records and worker’s compensation paperwork.
  • Training (Workshops, One-on-One Mentoring)

11 Years Retail I.T. Experience

1999 – 2010
Leading Edge Computers Grafton

  • Administrative & Marketing Coordinator
  • Customer Technical Support
  • Product/Inventory Management

6 Years Retail Health Experience

2011 – 2017
Australian Bush Flower Essences

  • Facebook Page Moderator
  • International Correspondence Course Tutor
  • International College Course Teacher Trainer

30+ Years Total Customer / Client Experience

1992 – Present
Accumulated Experience

  • Customer Relationship Management
  • Customer Sales and Support
  • Designing Realistic Customer Marketing
Ethical website designer and developer Grafton Clarence Valley NSW Australia

Clare Vanessa Chapman

Freelance Web Designer, Copywriter, Content Creator, Virtual Assistant & Online Marketing Specialist

My unique skillset encompasses professional writing, training, real-life customer service experience and interaction, and extensive website design and development – utilising different software programs and platforms as they developed.

This means all work I complete and all websites I construct are grounded by real-life experience: I only implement the best and most-effective marketing practices based on how customers really feel, think and interact.

My experience also includes a multitude of skills and experience gained from small business administration, marketing, bookkeeping, research and data management.

Contact Clare today for your FREE Project Proposal

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